Administrative Professional

Technology has dramatically altered the distribution of work in most offices. Traditional clerical duties such as filing, photocopying, and bookkeeping are being eliminated. Today’s “lean” office environment has expanded the administrative staff’s work responsibilities to include tasks that would normally have been assigned to middle management. To help office personnel acquire these new skills for the ever changing workplace environment, Joliet Junior College is presenting a series of seminars designed for administrative assistants, secretaries, and office support staff. To obtain current class dates, times, and fees go to www.jjc.edu/pro_students/class_schd. You will need the class number (located in parenthesis after the class title) to locate the information. To register for a class go to eresources.jjc.edu. If you have any questions, email jjcietinfo@jjc.edu.

Administrative Technology (WSPD 599)
This program combines personal instruction and on-line study to prepare administrative professionals in today’s automated business environment. Curriculum emphasizes executive office procedures and advanced MS Office technology. Class instruction will prepare the students to take Microsoft Word, Excel, PowerPoint and Access Certification exams. Students may receive up to four Microsoft Office Specialist (MOS) Certificates. Interactive CD and practice exams will be used.

Business Telephone Techniques (MGT 802)
Improve your telephone skills and impress your customers. Identify words and phrases that should be avoided. Discuss methods to defuse the difficult customer. Review phone etiquette including putting people on hold and taking accurate messages.

Communicate with Confidence (MGT 801)
Communication skills are essential in the fast paced environment of today’s office. Learn to influence others by speaking more clearly and listening more closely. Be aware of the non- verbal messages that you are sending and receiving.

Computer Graphics for Administrative Professionals (MGT 7057)
Today, there are many inexpensive software programs available that will allow you to make your routine, written communications into a more dynamic, readable document. Topics include presentation tools like charts, maps, and graphics that will make your boss look good. Learn how to design bulletin board announcements that get read, promotional flyers and brochures that look professional, public announcements that get printed, and clear, concise business forms.

Teamwork in the Office (MGT 803)
If it seems that your coworkers are working against each other rather than with each other, this seminar can help. Identify the various roles people assume in a group situation and anticipate common pitfalls the group will encounter. Encourage group participation and “ownership”. Learn to hold effective and brief meetings.

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